Engraving services are sent off-site and can be requested on new purchases from our store. If you are already in possession of an item that you would like engraved, please email us for more information on processing times.

Yes, we service what we sell and we do jewelry repairs! Please call us or use the contact form for more information and to make arrangements.

We do not offer Appraisal Services at this time.

If you are interested having a custom jewelry piece constructed, please send us an email describing what you would like and attach any reference photos if possible.

We do not buy estate jewelry, previously sold or broken gold or silver.

Online Payments Accepted We accept VISA, VISA Debit, Mastercard and American Express and Apple Pay Your payment transaction is encrypted and safe. We offer the the option of e-transfer payments that can be sent to jewelboxKL@hotmail.com Please include your ORDER NUMBER in the comments of your transaction so that we can match your payment to your order. Note: We have "autodeposit" and no password is required.If you are asked to include a password, please check to ensure that you have not made an error in our address.

We offer financing through Flexiti Financial, which can only be used on In-Store Purchases on approved credit (OAC). Term Options are dependent on our current in-store promotions. Please contact us for more information and we will be happy to assist you with a plan that best meets your financial needs.

Lay-Away Plans require a 20% non-refundable deposit. Payment amounts and frequencies are negotiable with the customer. Missed payments may result in the loss of the customer's deposit. The purchased item will not be released to the customer until the account has been paid in full.

In-Store Purchases or Curbside Pickup is FREE! FREE shipping within Canada for orders over $300, before taxes. We are only able to ship to within Canada at this time. Please provide a Street Address as we are not able to ship to Post Office Boxes. Orders and Shipments are are not processed from Saturday to Monday or on Canadian public holidays. Orders under $300: 2-3 day delivery*: $35 via FedEx 6-8 day delivery*: $15 via Canada Post IMPORTANT INFORMATION Shipments may be delayed in transit due to COVID-19 protocols and selected carrier volumes. Please keep your Shipment Notification email to track the status of your delivery. We strongly recommend that someone be in attendance at the delivery address to receive the shipment to prevent any chance of theft. We are not responsible for theft of parcels that have been delivered by the carrier and left unattended.

In-Store/Curbside Purchases We accept returns for in-store and curbside purchases under the following conditions: 15 days from the date of purchase. Must include receipt for proof of payment. Must include original packaging. Product must not be damaged. Refund will be credited to the original method of payment. ​ On-line Purchases Please contact us directly with your order/invoice number to obtain a Return Authorization Number. We will provide you with further instructions and shipping address. ​​ We accept returns for on-line purchases under the following conditions: 30 days from the date of purchase. Must include original packaging. Product must not be damaged. Refund will be credited to the original method of payment. Include the Return Authorization document that was emailed to you. Use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. The cost of return shipping is paid by the customer.